Shipping Policy

Last Updated: August 2026

At Miphora, we want every order to reach you smoothly and on time. This Shipping Policy explains how we prepare, dispatch, and deliver your purchases, along with what to expect if a shipment is delayed.

Order Processing Time

All orders are prepared within 1–3 business days after payment has been successfully confirmed.

Orders are processed Monday through Friday, excluding weekends and public holidays. During major sales, holidays, or periods of unusually high order volume, processing may take a little longer.

Shipping & Transit Time

Once your order has been processed and handed to the carrier, the estimated transit time is 5–6 business days.

Total Estimated Delivery Time: 6–9 business days

Delivery estimates are approximate and may vary because of carrier delays, severe weather, holidays, customs procedures, or other circumstances outside our control.

Shipping Costs

Any applicable shipping charges are calculated and shown at checkout before you complete your purchase. From time to time, Miphora may also offer promotional free-shipping offers, which will be clearly advertised on the website.

Order Tracking

After your order has shipped, we will send a shipping confirmation email with available tracking information. Please allow approximately 24–72 hours for tracking activity to begin appearing in the carrier's system.

Incorrect or Incomplete Shipping Information

Please make sure your shipping details are accurate and complete when placing your order. Miphora is not responsible for delays, failed deliveries, or additional shipping costs caused by incorrect or incomplete information provided at checkout. Reshipment charges may apply where appropriate.

Delayed Deliveries

Although we work hard to meet our estimated delivery window, unexpected delays can occasionally happen due to weather, carrier disruptions, high shipment volumes, customs processing, or other unforeseen events. We appreciate your patience while the carrier completes delivery.

Lost, Stolen, or Damaged Packages

If your parcel arrives damaged or appears to have been lost in transit, please contact Miphora within 7 days of the expected delivery date. We will review the available shipment information and work with the carrier where applicable.

For packages that are confirmed by the carrier as delivered to the shipping address but are later reported missing or stolen, Miphora may be unable to accept responsibility for the loss. Please check with household members, neighbours, or the carrier first.

International Shipping

Shipping availability may vary by destination. Where international delivery is available, shipping options and estimated charges will be displayed at checkout.

Customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by the destination country, unless otherwise stated at checkout.

Order Changes & Cancellations

If you need to change or cancel an order, please contact us as soon as possible after placing it. We will do our best to assist, but once an order has entered processing or has been shipped, changes or cancellations may no longer be possible.

Questions About Shipping

If you have any questions about an order or its delivery, please contact our customer support team and include your order number so we can assist you more efficiently.