Returns & Refund Policy

At Miphora, customer satisfaction is one of our top priorities. We want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, we are here to help. Please read our Returns & Refund Policy carefully to understand your rights and responsibilities regarding returns, exchanges, and refunds.

Return Eligibility

We accept returns within 14 days of the delivery date.

To qualify for a return, the item must:

  • Be unused and in its original condition
  • Include all original tags, packaging, and accessories
  • Be free from any signs of wear, damage, or alteration
  • Be returned within the 14-day return period

Items that do not meet these conditions may not be eligible for a refund or exchange.

Non-Returnable Items

The following items cannot be returned:

  • Final sale or clearance products
  • Gift cards
  • Personalized or custom-made items
  • Products showing signs of use, wear, or damage after delivery
  • Items returned without original packaging or tags

How to Request a Return

To start a return request, please contact our customer support team at:

Email: support@miphora.shop

Please include the following information:

  • Order number
  • Full name
  • Item(s) you wish to return
  • Reason for the return

Once your request has been reviewed and approved, we will provide detailed return instructions.

Return Shipping Costs

Customers are responsible for return shipping costs unless:

  • The item arrived damaged
  • The wrong item was received
  • The item arrived defective

We strongly recommend using a trackable shipping service when returning products, as we cannot guarantee receipt of returned packages.

Exchanges

If you would like to exchange an item, please contact our support team before returning the product.

Exchanges are subject to product availability. If the requested replacement item is unavailable, a refund may be issued instead.

Refund Process

Once we receive and inspect your returned item, we will notify you regarding the status of your refund.

If your refund is approved:

  • The refund will be issued to your original payment method
  • Refunds are typically processed within 5–10 business days
  • Your bank or payment provider may require additional processing time before the funds appear in your account

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include:

  • Your order number
  • A description of the issue
  • Clear photos showing the problem

Our team will review the issue and work to provide an appropriate resolution as quickly as possible.

Late or Missing Refunds

If you have not received your refund after the expected processing period:

  1. Check your bank account again.
  2. Contact your credit card provider.
  3. Contact your bank, as processing times may vary.

If you still have not received your refund, please contact us at support@miphora.shop.

Order Cancellations

Orders may be canceled before they have been processed or shipped.

Once an order has entered fulfillment or has been shipped, cancellations may no longer be possible. If eligible, customers may request a return after receiving the order.