FAQs

1. How long does shipping take?

Orders are processed within 1–3 business days. Once shipped, delivery typically takes 5–6 business days.

Total estimated delivery time: 6–9 business days.

2. Do you provide tracking information?

Yes. Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and tracking link.

Please allow up to 24–72 hours for tracking updates to appear.

3. What payment methods do you accept?

We accept secure payments through:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • PayPal
  • Apple Pay
  • Google Pay
  • Shop Pay

Available payment methods may vary depending on your location.

4. Can I cancel or modify my order?

Orders may be canceled or modified before they enter processing.

Once an order has been processed or shipped, changes and cancellations may no longer be possible.

Please contact us as soon as possible if you need assistance.

5. What is your return policy?

We accept returns within 14 days of delivery.

Returned items must be unused, in their original condition, and include all original packaging, tags, and accessories.

Please review our Returns & Refund Policy for complete details.

6. How long do refunds take?

Approved refunds are typically processed within 5–10 business days.

Depending on your bank or payment provider, additional processing time may be required before the funds appear in your account.

7. What should I do if my item arrives damaged?

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Include:

  • Your order number
  • A description of the issue
  • Clear photos of the product and packaging

Our team will review the issue and assist you promptly.

8. Do you ship internationally?

Shipping availability depends on your location.

Available shipping options and rates will be displayed during checkout.

Customers are responsible for any applicable customs duties, taxes, or import fees imposed by local authorities.

9. How can I track my order?

You can track your order using the tracking link provided in your shipping confirmation email.

If you have not received tracking information, please contact our support team.

10. What if I entered the wrong shipping address?

Please contact us immediately if you notice an error in your shipping address.

Once an order has been processed or shipped, we may be unable to make changes.

Additional shipping charges may apply if a package must be reshipped.

11. Is my payment information secure?

Yes. All transactions are processed through secure and encrypted payment gateways using industry-standard security measures.

We do not store your complete payment information.